Policies: Booking & Cancellation Info

GENERAL POLICIES

Our rates are listed directly on our homepage, no digging required. These reflect our standard pricing, with discounted rates available occasionally for weekly stays. Be sure to check our booking calendar as well for seasonal, last-minute, or limited-time offers.

In addition to booking online, we’re always happy to help personally. You can reach us by phone or email for real-time availability and reservation support. Maureen will answer calls daily from 9am to 9pm HST, and we respond to emails quickly, often within the same day.

With our pricing and limited number of rooms, we do tend to book up quickly. We recommend reserving as early as possible to secure your dates.

We do everything we can to make your stay easy, comfortable, and memorable. We’re looking forward to having you.

And just in case… Wailuku is pronounced Why-loo-koo.

Aloha, and safe travels!

We are fully licensed.
Maui Permit number BBWK 2009/0001
GE/TAT Tax ID 112-486-0298-01
Parcel/TMK 340090070000

PAYMENTS & DEPOSITS

We accept all major credit cards including Visa, MasterCard, American Express, and Discover. We do not accept cash or personal checks. Charges will appear as “The Wailuku Guesthouse” on your statement.

A 50% deposit is required to secure your reservation.

This deposit is refundable (minus a cancellation fee) if canceled:
- More than 60 days before arrival
- More than 120 days prior for full guesthouse bookings
Cancellation fees:

- $250 for Mill, Plantation, Hibiscus, Wasabi
- $450 for Garden Ohana
- $1,500 for full guesthouse
Within these windows, deposits are non-refundable and non-transferable

Remaining balances:

Due 30 days prior to arrival for individual rooms
Due 90 days prior for full guesthouse bookings
All final payments are non-refundable

If we’re unable to process your final payment:

We’ll attempt to contact you, but if payment isn’t received within 24 hours, your reservation may be canceled and your deposit forfeited.

Booking closer to arrival:

31–60 days: deposit is immediately non-refundable
30 days or less: full payment required and non-refundable

Once booked, your dates are held exclusively for you. Late cancellations make it difficult to rebook, which is why these policies are in place. We appreciate your understanding.

PAYMENTS & DEPOSITS

A 50% deposit is required to secure your reservation.

This deposit is refundable (minus a cancellation fee) if canceled:
- More than 60 days before arrival
- More than 120 days prior for full guesthouse bookings
Cancellation fees:

- $250 for Mill, Plantation, Hibiscus, Wasabi
- $450 for Garden Ohana
- $1,500 for full guesthouse
Within these windows, deposits are non-refundable and non-transferable

Remaining balances:

Due 30 days prior to arrival for individual rooms
Due 90 days prior for full guesthouse bookings
All final payments are non-refundable

If we’re unable to process your final payment:

We’ll attempt to contact you, but if payment isn’t received within 24 hours, your reservation may be canceled and your deposit forfeited.

Booking closer to arrival:

31–60 days: deposit is immediately non-refundable
30 days or less: full payment required and non-refundable

Once booked, your dates are held exclusively for you. Late cancellations make it difficult to rebook, which is why these policies are in place. We appreciate your understanding.

OTHER POLICIES

Minimum Stay

4 night minimum (Mill, Hibiscus, and Plantation Rooms)
5 night minimum (Wasabi Suite and Garden Ohana)
Shorter stays may become available last-minute when gaps occur between reservations. Call Maureen directly or check our booking calendar for current availability.

Guest Services Fee

A one-time fee covering housekeeping and room preparation, fresh towel service every other day, complimentary parking, high speed WiFi, and property amenities throughout your stay.

$100: Plantation, Mill, Hibiscus
$145: Wasabi
$200: Garden Ohana
$645: Full guesthouse
Additional cleaning or damage fees may apply if a room requires extra care beyond normal use.

Housekeeping

Your room will be freshly cleaned and prepared prior to arrival. Fresh towel service is provided every other day during your stay, and we’re always happy to replenish coffee or other essentials as needed. Daily housekeeping service is not provided.

Property Use

The pool and common areas are reserved for registered guests only. Outside visitors are not permitted.

Damage & Additional Cleaning

Guests are responsible for any damage beyond normal wear and tear. Additional cleaning or damage charges may apply when a room or property requires extra care beyond normal use.

Quiet Hours

To ensure a comfortable stay for everyone, quiet hours begin at 10:00 PM. We kindly ask guests to keep noise to a minimum in guest rooms and shared outdoor areas after this time.

Smoking

All guest rooms are non-smoking. For guests who wish to smoke, one designated table is available in the pool area. Smoking is not permitted elsewhere on the property.

Taxes

Rates do not include:

State of Hawai’i GET Tax: 4.71%
State of Hawai’i TAT Tax: 11%
Maui County TAT Tax: 3%

These will be added to your total before confirmation.

Right of refusal

We reserve the right to refuse or terminate a reservation when necessary to protect the safety, comfort, or well-being of our guests, staff, neighbors, or property. Guests who violate property policies, exceed the registered occupancy, cause excessive disturbance or damage, or engage in unlawful activity may be asked to leave without refund.

We also reserve the right to make reasonable changes when circumstances beyond our control affect a reservation. If an unexpected issue prevents us from accommodating your stay as booked, we’ll always do our best to contact you promptly and find an appropriate solution.