COVID RULES AND POLICIES
Hawaii currently has no COVID related travel restrictions.
GENERAL POLICIES
Our rates are posted right on our home page where you don’t have to hunt for them. The rate is our typical price, but you can get the lower rate for stays of a week or more. Also check our specials section for low season, last minute, or other specials.
In addition to the online availability & booking service, we’re happy to provide you with immediate room availability and reservation information by phone or email. We have a live person answering the phone 9am to 9pm Hawaii standard time seven days a week and typically respond very quickly to your email inquiries almost 16 hours a day.
Please note that with our low prices we fill up fast, so you’re encouraged to make your reservations as early as possible.
PAYMENTS AND DEPOSIT TERMS
Payments for your visit with us are accepted only by major credit card including Visa, MasterCard, American Express, and Discover. We do not accept personal checks or cash. The charge on your credit card statement will show our company name “The Wailuku Guesthouse.”
Your reservation requires a 50% payment. This payment is refundable less a cancellation fee if you cancel more than 60 days before your arrival, or 120 days before your arrival if you booked the entire guesthouse. It is non-refundable and non-transferable if you cancel after these dates. The cancellation fees for Mill, Plantation, Hibiscus, and Wasabi rooms is $250, for the Garden Ohana $450, and for the entire guesthouse is $1,500.
For most stays the balance for your stay is due 30 days before arrival and is non-refundable. However, if you’re renting the entire Wailuku Guesthouse, your final payment is due 90 days prior to arrival and is also non-refundable.
If we are unable to charge your credit card 30 days before your arrival, we will attempt to contact you, but if we are unable to reach you or you cannot provide payment within 24 hours your reservation may be cancelled and we will make your room available to others. In this case your initial deposit will not be refunded (since it is less than 60 days before your arrival).
Here’s how this works in certain situations. If you make your reservation 31 to 60 days before arrival, at the time you make your reservation your initial deposit is non-refundable. If you make your reservation 30 days or less before arrival, you’ll have to pay the entire balance, which is also not refundable. So, please make sure you get here – we look forward to meeting you!
Our policy is similar to most condo and vacation rental contracts, which we have slowly adopted over the years. Keep in mind that once your reservation is booked, we tell all interested parties that the room and dates you’ve taken are no longer available. Unfortunately, allowing late or last minute cancellations just doesn’t give us enough time to fill a room we otherwise would have if we hadn’t saved it for you. This is especially true if you rent the entire guesthouse. Thus, we respectfully ask that you understand, and perhaps more importantly; are comfortable with these policies.
OTHER POLICIES
We have a four to five night minimum stay except for the Wasabi Suite and Garden Ohana which are five to seven days. However, the situation changes for last minute reservations (anything in the next 5-7 days). These are encouraged to fill our last minute gaps. However, you won’t be able to reserve them online, so call us 808-250-7308 to inquire.
Cleaning Fees:
$90.00 for Plantation, Mill, Hibiscus Rooms
$120.00 for the Wasabi Room
$175.00 for the Garden Ohana
$600.00 for the entire Guesthouse.
Please note that additional cleaning and other fees above and beyond these may be charged to guests who treat a room disrespectfully. This might include carpet cleaning, dish washing or having to rewash dishes, damage repair, paint repairs, missing items,etc (but this would never be you, right?)
We guarantee your room will be clean upon arrival, as vacation rentals they do not come with daily maid service (although we’ll happily provide clean towels, toilet paper, coffee, etc. as you need them).
Our quoted prices do not include Hawaii taxes of 14.416% and County taxes of 3% per night which will be added to your bill. Other terms will be discussed before you finalize your reservation.
Please note the swimming pool and common areas are for guests only, friends and family are not allowed to use the pool.
We make every effort to make your stay as comfortable as possible, and look forward to your visit.
(Finally, for those of you wondering, Wailuku is pronounced Why-Loo-Koo).
Aloha, and have a safe and pleasant journey!
MORE INFO
Wailuku Guesthouse is fully permitted. Our Maui County permit number is BBWK 2009/0001, our State of Hawaii Tax License is 112-486-0298-01.
List of permitted Bed & Breakfast businesses
County of Maui, Department of Planning Bed and Breakfast Info Page
Maui Vacation Rental Association
MVRA: for additional information or to make a contribution to our efforts to bring fair and reasonable vacation rental legislation to Maui.
