Policies

Our rates are posted right on our home page where you don’t have to hunt for them. The rate is our typical price, but you can get the lower rate for stays of a week or more. Also check our specials section for low season, last minute, or other specials.

In addition to the online availability & booking service, we’re happy to provide you with immediate room availability and reservation information by phone or email. We have a live person answering the phone 9am to 9pm Hawaii standard time seven days a week and typically respond very quickly to your email inquiries almost 16 hours a day.

Please note that with our low prices we fill up fast, so you’re encouraged to make your reservations as early as possible.

Payment & Deposit Terms

Payments for your visit with us are accepted only by major credit card including Visa, MasterCard, American Express, and Discover. We do not accept personal checks or cash. The charge on your credit card statement will show our company name “The Wailuku Guesthouse.”

Your reservation requires a 50% payment. This payment is refundable (less a $150 cancellation fee, $200 for the Garden Ohana) if you cancel more than 60 days before your arrival. It is non-refundable and non-transferable if you cancel 60 days or less before your arrival date.

The balance for your stay is due 30 days before arrival and is non-refundable. If we are unable to charge your credit card 30 days before your arrival, we will attempt to contact you, but if we are unable to reach you or you cannot provide payment within 24 hours your reservation may be canceled and we will make your room available to others. In this case your initial deposit will not be refunded (since it is less than 60 days before your arrival).

Here’s how this works in certain situations. If you make your reservation 31 to 60 days before arrival, at the time you make your reservation your initial deposit is non-refundable. If you make your reservation 30 days or less before arrival, you’ll have to pay the entire balance, which is also not refundable. So, please make sure you get here – we look forward to meeting you!

Our policy is similar to most condo and vacation rental contracts, which we have slowly adopted over the years. Keep in mind that once your reservation is booked, we tell all interested parties that the room and dates you’ve taken are no longer available. Unfortunately, allowing late or last minute cancellations just doesn’t give us enough time to fill a room we otherwise would have if we hadn’t saved it for you. Thus, we respectfully ask that you understand, and perhaps more importantly; are comfortable with these policies..

Other Policies

We have a three night minimum stay except for the Wasabi Suite and Garden Ohana which are five days. Reservations for less than the minimum are discouraged and can never be made online, especially far in advance. However the situation changes for last minute reservations (anything in the next 5-7 days). These are encouraged to fill our last minute gaps. However, you won’t be able to reserve them online, so call us to inquire.

We do charge a cleaning fee for all stays, which is embedded in your security deposit if you make your reservation online. The represent our exact cost for our outside maid service and are quite moderate:

$25.00 for Plantation, Mill, Hibiscus Rooms
$35.00 for the Wasabi Room
$75.00 for the Garden Ohana

Please note that additional cleaning and other fees above and beyond these may be charged to guests who treat a room disrespectfully. This might include carpet cleaning, dish washing, damage repair, etc (but this would never be you, right?)

Although the character of the house itself is like a quaint bed & breakfast, please be advised that breakfast or other meals are not served; although coffee and tea are provided. In addition, although we guarantee your room will be clean upon arrival, as vacation rentals they do not come with daily maid service (although we’ll happily provide clean towels, toilet paper, coffee, etc. as you need them).

Our quoted prices do not include Hawaii taxes of 13.416% per night which will be added to your bill. Other terms will be discussed before you finalize your reservation.

We make every effort to make your stay as comfortable as possible, and look forward to your visit.

(Finally, for those of you wondering, Wailuku is pronounced Why-Loo-Koo).

Aloha, and have a safe and pleasant journey!

More Info

Wailuku Guesthouse is a fully permitted, legal Bed & Breakfast. Our Maui County permit number is BBWK 2009/0001, our State of Hawaii License is W40879930-01.

The County of Maui issues permits and the State of Hawaii issues licenses for all bed and breakfasts and vacation rentals. They also require these be reported on all legitimate advertising including web sites. We recommend you protect your vacation and stay only in places that do so.

List of permitted Bed & Breakfast businesses
County of Maui, Department of Planning Bed and Breakfast Info Page

Maui Vacation Rental Association
MVRA: for additional information or to make a contribution to our efforts to bring fair and reasonable vacation rental legislation to Maui.